Service Delivery Lead

Function
Service Delivery Lead
Campus
Bulgarije, Sofia, Sofia, 1303, 109-115, Todor Aleksandrov Blvd. floor 8
Skills
Jira, Projectmanagement, English, Adobe Campaign

Your role

As а Service Delivery Lead, you will play a pivotal role in delivering value and success for our business through the efficient delivery of our Digital Marketing Operations. You will report directly to the Service Delivery Manager and will be responsible for organizing and leading our talented teams to ensure the effective and efficient delivery of our services.

Your primary focus will be on meeting service KPIs and executing key operational processes to the highest standards. With your exceptional leadership skills, you will guide and support a team of content specialists, serving as their day-to-day point of contact. Additionally, you will be hands-on, stepping in when necessary to provide direct support to our content specialists in organizing and executing their work.

By leveraging your expertise and experience in digital marketing, you will drive excellence in our operations, ensuring that our services are delivered seamlessly and in line with our business objectives. Your commitment to delivering exceptional results will enable us to stay ahead of the competition and maintain our position as industry leaders.

Your qualities and skills as Service Delivery Lead

What we expect from you

Identify and implement improvements in the activation value chain within the Digital Marketing Operations organization
Drive the delivery processes at a team level, ensuring effective and scalable execution through qualitative and quantitative KPIs and service designs
Proactively mitigate risks, signal potential issues, and escalate when necessary
Take ownership of executing a set of service delivery processes within the organization
Ensure the effective and efficient delivery of demand
Drive escalations and lead initiatives to achieve timely resolution
Identify and implement initiatives to enhance process efficiency within the organization and prevent future escalations
Support in organizing and executing work at the request level

Your Qualifications and Skills

Master in Business Administration, Marketing or Technology
At least 5 years of work experience in the field of Marketing, Communications, Digital Marketing or IT
Experience with web content management or email campaigns
Great proficiency in both written and spoken English (C1)
Experience working with Service Management tooling like Jira, Workfront or ServiceNow
Not sure how relevant it is for the lead role

About us

Our campus is situated in the heart of Sofia, our workspace is not just an office or a campus. It’s a place for us to meet, create, learn, share, inspire and grow together. We have over 20 years of experience creating innovative web and mobile software solutions. We work in self-organizing teams for our incredible clients – with frequent contact and collaboration across iO’s campuses in Belgium, the Netherlands, Sweden and Denmark.

We’re proud of our open, non-hierarchical, and people-focused organization. The established processes and the flexibility we give our employees make our campus atmosphere inspiring and motivating, and it helps them develop further as experts in their field. As an example, we offer a dedicated, flexible coaching program that helps colleagues grow, both personally and professionally. In for something fun? We like to get together for (sports) activities, Thursday beers, movie nights, or summer seaside working weeks (and the occasional party)

Interested?

Just drop by

Do we feel a match? Then we’ll take action right away. Starting with a meet & greet (face-to-face or virtually) – you know: first impressions and all that!

Discover your potential

That wasn’t too bad, was it? If we both have a good feeling about our first meeting, we’ll invite you for a short assessment to check how you can grow at iO. When and where it fits you, of course.

Meet your colleagues

There’s a bunch of people here who are very eager to meet you. The next time we talk, two of your potential coworkers will join us to discuss the results of your assessment.

Join us!

Are we all still excited? Congrats: it’s time to sign your contract! We’ll go over all the practicalities together and we’ll make sure you have everything you need to get started.

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