The only way is up: go for reliable service and support

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Developing a technical solution is just the first step in an application’s lifetime. Qualitative maintenance that respects stability, scalability and security is your Holy Grail to keep everything operational and relevant.

  • High-quality, long-term collaboration

  • Focus on service and support as a growth factor

  • Setting the right priorities together

  • Proactive (monitoring) and reactive support (incidents)

  • SLA as a blueprint for trust

  • Extended team of experts

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Loyalty strategy thinking

Service and support: the foundation of a long-term relationship

Good service and support don’t give you a quick fix – they give you proactive solutions, which are all refined and improved over time so they can take care of new challenges as well. By thinking about the lifespan at the start of your project, we guarantee that the solution remains intact, including its development and automating certain processes. Our Service & Support experts rely on the following important pillars in the process.

  • Availability means reachability. Before, during, and after any problems arise, but also on a quiet day, you can rely on real service experts.

  • Being agile is crucial. Identifying problems at the speed of light and providing solutions, followed by optimisations that prevent similar incidents from occurring.

  • Setting the right priorities is what characterises the right service partner. An underlying roadmap keeps track of all the desired improvements, with a minimal impact on the business.

  • On top of proactive support (monitoring) and reactive support (incidents), we strive for a structural relationship with the client. It allows us to regularly compare the solutions to the current business needs and discuss the next steps.

Why would you choose iO?

Service and Support are synonymous with staying fully operational and watching your solutions grow. With hosting, but also with periodical (security) upgrades. However, a set place (a one-stop shop) for incidents, questions, and other relevant things is crucial to reach optimal performance and security.

At iO, we have all the expertise you need to write an incredible technological story. Our experts in marketing, technology, strategy and content can help you with these:

Got questions about service and support? Let us know.

Time for reliable service and support?

The 40+ service experts at iO are happy to help you get started.

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Information Security ISOIEC27001
iO is 27001 certified

We use this international standard to help us deal with information security in a structured way. Availability, integrity, and confidentiality are central to how we work. The ISO 27001 certificate underlines this commitment.

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Great to meet you, we are iO

Great to meet you, we are iO

iO is a ‘blended agency’, actively tearing down the walls between the agency, technology and consulting worlds. This asks for a new breed of partnership. That’s why we help you to sustainably shape and improve your total brand experience, along the end-to-end journey. We blend talents in strategy, creativity, content, marketing, technology and data. That’s how we unlock the power of collaborative intelligence.
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