Digital tools: challenges and opportunities for insurers
Naturally, we consider digital to be the future. Do insurance buyers in Belgium and the Netherlands see it that way as well? Together with market research agency BUFFL we asked 1.500 insurance policyholders about their views on digitalisation in the world of insurance. The conclusion? A remarkable one, to say the least.
Prepare to read all about in our exclusive 18-page industry paper, including interesting bits of context, nuance, and thorough explanations.
Download the insurance industry paper
Are you involved in insurance products, digitalisation, or brand & communication within your organisation? If you are, this insurance industry paper offers valuable insights for you to help boost the quality you want to bring to your organisation. The results from this market study, conducted by iO and market research agency BUFFL, paint a clear picture of the future of the insurance industry, as well as the steps insurers can take to meet policyholder needs when it comes to transparency and digital products.
In this insurance industry paper, expect to find:
Exclusive insights, context, and background on the wants and needs of policyholders in Belgium and the Netherlands;
The right answer to the question whether 100% digital service provision is the (only) future;
Tools to effectively respond to policyholders’ expectations using digital services.
Organisations that already benefitted of our industry paper:
- Digital transformation may be a buzzword, but that’s because it’s happening right now. Digitalisation has gained momentum every part of society and it’s showing no sign of slowing down. Consumers have high expectations and now it’s for companies to anticipate their digital needs. iO has the expertise and experience your company needs for effective digital transformation.Read more
A user-friendly self-service portal in 5 stepsDoes your organisation spend a lot of time providing customers with support and service? Think about scheduling appointments, contract management, or changing customer data — exactly the kind of things you can digitalise in a self-service portal. Only, how do you go about it?Read more
Financial Institutions and the complexity of Public Cloud Done-RightFinancial Institutions (FIs) like banks, payment service providers and insurers, operating in a highly regulated market, inhabit an atmosphere of constant tension between 'legacy' and 'state-of-the-art' ideas when it comes to user experiences, software, and application deployment & infrastructure.Read more
Protect your platform from hackers with a Web Application Firewall like CloudflareThe internet is a hostile place. There are numerous scripts running constantly, that do nothing but look for vulnerable digital platforms using old(er) software releases. This activity is independent from the hackers that are doing their best to take advantage of vulnerabilities. Platforms operating without older software vulnerabilities are also prone to this. How do you defend yourself against this type of attacks? And how do you prevent your platform from suffering performance degradation if you have your security affairs in order?Read more
How do you facilitate hundreds of online transactions per second?A new integration layer, payment pages and a developer portal with a seamless UX and DX.Look at this client story
How do you stimulate requests for co-branded credit cards?Web, app, and integration platform for co-branded credit card programmesLook at this client story
How do you provide customers with flexible retail financing without a card?Flexible credit, without a card and with all the omnichannel advantages of a credit card.Look at this client story
How do you make payment options and transactions easily visible online?A new international online portal for merchants to manage payment solutions.Look at this client story