Constant customer support at any location with an online customer portal

Develop a selfservice portal with iO

Automating business processes, unlocking relevant data from your back-office systems, and digitalising customer interactions – it’s all possible with a custom client portal. At iO, we develop self-service portals that focus on customer needs and user-friendliness.

  • Unlock valuable data

  • Keep your customers satisfied

  • Offer 24/7 customer service

  • Increase your efficiency

  • Be accessible, always

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Our self-service portal services 

At iO, we house experts with technology, marketing, content, and strategy experience. In other words: all the expertise you may need to build a strong self-service portal. This is how we can help you:

Got questions about self-service portals? Let us know.

Clients that benefit from our self-service portal expertise

BIV

How to build a real estate-of-the-art digital platform?

Read the full client story →
BIV case - Woman showing keys
DHL
Gemeente Rijswijk
Rinogroep
BIV
BNP Paribas
Van Hoecke
High Demand Brands Logo
Stichting Basispoort
Flamingo
Payone
Worldline
Related cases
Importance selfservice portal - iO

Why a reliable customer portal matters

With an online customer portal (or client portal, extranet, self-service portal or personal environment) you can offer your customers a 24/7 service.

The customer is always king. Whether they want to order products, view reports, book appointments, track parcels, or contact customer service: a customer portal allows customers to enjoy the most relevant services at any time – however and whenever it suits them best.

Customer portals take self-service to the next level – from administrative tasks and documents to secluded and personalised e-commerce platforms. It’ll help your organisation evolve towards a completely digital order intake without a hitch.

Your customer satisfaction will grow, you’ll nurture the connection between your organisation and customers, and you’ll create new opportunities to reach your goals. Moreover, you’ll take repetitive work off your employees’ plates, so they can use their valuable time for qualitative customer contact.

Case: Transformation in B2B e-commerce

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How Van Hoecke set out to achieve 100% digital order intake in B2B

How do you transform a predominantly manual order process into 100% digital order intake? Van Hoecke, a manufacturer of functional furniture fittings, approached iO with this question. In this video, you will discover how our experts developed a new B2B e-commerce approach — and continue to support the company year after year.

Are you looking to develop an efficient online customer portal?

Our experts are happy to tackle your challenges with you.

Get in touch
Develop a selfservice portal with iO
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iO is 27001 certified

We use this international standard to help us deal with information security in a structured way. Availability, integrity, and confidentiality are central to how we work. The ISO 27001 certificate underlines this commitment.

Read more about iO & ISO27001

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Dive deeper into self-service portals:
Great to meet you, we are iO

Great to meet you, we are iO

iO is a ‘blended agency’, actively tearing down the walls between the agency, technology and consulting worlds. This asks for a new breed of partnership. That’s why we help you to sustainably shape and improve your total brand experience, along the end-to-end journey. We blend talents in strategy, creativity, content, marketing, technology and data. That’s how we unlock the power of collaborative intelligence.
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Got questions about developing a self-service portal?

We're excited to see how we can help you.