Constant customer support at any location with an online customer portal
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Automating business processes, unlocking relevant data from your back-office systems, and digitalising customer interactions – it’s all possible with a custom client portal. At iO, we develop self-service portals that focus on customer needs and user-friendliness.
Unlock valuable data
Keep your customers satisfied
Offer 24/7 customer service
Increase your efficiency
Be accessible, always
Our self-service portal services
At iO, we house experts with technology, marketing, content, and strategy experience. In other words: all the expertise you may need to build a strong self-service portal. This is how we can help you:
Improved customer satisfaction
When information is available around the clock and your customers gain insight into and control over their services (with a client portal), you will lift your service to the next level.
More customer engagement
A customer portal ensures that you are accessible anytime and anywhere, whenever it suits your customer. The result? Resultaat: vlotter, intenser contact met je organisatie.
Higher revenue and efficiency
With a customer portal, you can digitalise critical business processes and make your organisation more efficient by focusing on targeted customer contact.
Clients that benefit from our self-service portal expertise
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Why a reliable customer portal matters
With an online customer portal (or client portal, extranet, self-service portal or personal environment) you can offer your customers a 24/7 service.
The customer is always king. Whether they want to order products, view reports, book appointments, track parcels, or contact customer service: a customer portal allows customers to enjoy the most relevant services at any time – however and whenever it suits them best.
Customer portals take self-service to the next level – from administrative tasks and documents to secluded and personalised e-commerce platforms. It’ll help your organisation evolve towards a completely digital order intake without a hitch.
Your customer satisfaction will grow, you’ll nurture the connection between your organisation and customers, and you’ll create new opportunities to reach your goals. Moreover, you’ll take repetitive work off your employees’ plates, so they can use their valuable time for qualitative customer contact.
Case: Transformation in B2B e-commerce
video: Case: Transformation in B2B e-commerce
How Van Hoecke set out to achieve 100% digital order intake in B2B
How do you transform a predominantly manual order process into 100% digital order intake? Van Hoecke, a manufacturer of functional furniture fittings, approached iO with this question. In this video, you will discover how our experts developed a new B2B e-commerce approach — and continue to support the company year after year.
Are you looking to develop an efficient online customer portal?
Our experts are happy to tackle your challenges with you.
iO is 27001 certified
We use this international standard to help us deal with information security in a structured way. Availability, integrity, and confidentiality are central to how we work. The ISO 27001 certificate underlines this commitment.
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Nice to meet you, we are iO
Got questions about developing a self-service portal?
We're excited to see how we can help you.