
Press
The Future of Tech & Communication in Customer Experience, including insights from CES Las Vegas 2025
What do your customers expect from you in 2025? How are emerging technologies like AI and major branding trends influencing their behaviour? Let us inspire you as we unpack the biggest insights from CES 2025 in Las Vegas, the world’s leading tech conference. This webinar will help you understand what’s driving customer behaviour and expectations in a rapidly evolving landscape – and how to adapt your strategy so you can meet these challenges.
How to approach AI: What businesses need to know to leverage AI effectively while meeting customer needs.
The biggest shifts in branding and technology: Trends that are shaping the market and influencing how customers engage with brands.
Changing customer behaviour and expectations: How innovations in tech and design are raising the bar for what customers want—and how businesses should respond to these expectations.
This isn’t about trends for the sake of trends—it’s about understanding why they matter to your customers and your business.
This webinar is for Directors, Senior Leaders and Decision Makers who are focused on staying ahead of evolving customer demands and ensuring their strategy is aligned with what’s next.
Karin Engdahl knows how to make brands pop. As a Strategic Brand & Campaign Advisor, she’s spent 15+ years crafting next-level campaigns for global giants like IKEA, Sony Mobile, Husqvarna, and P&G. Along the way, her work has picked up some serious recognition on the world stage. From web to events to full-scale brand experiences, Karin specializes in making brands stand out and stay ahead.
Kaj Leissner is all about making digital businesses thrive. As the head of a powerhouse team of 80+ specialists, he’s spent 20 years shaping brands like Volvo, Polestar, Toyota, and AstraZeneca. His philosophy? Business success starts with human-centric experiences—whether that’s through experience design, service design, or digital strategy. Kaj doesn’t just follow trends; he creates impact.
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