Conversation management is not only important, it's indispensable in today's digital world. At every stage of the customer journey, your customers of today and tomorrow are looking for accurate information or answers to their questions — and they want them as quickly as possible.
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By properly leveraging the power of web care and conversation management, you are always aware of your online reputation — and can adapt quickly if necessary.
In this webinar on 12 January 2023, Wouter Reijm (Conversation Manager at iO) will teach you how you can best engage in web care and conversation management.
In this webinar, you’ll learn:
Why web care and conversation management are so important;
How you can collect valuable data with web care;
How we make web care affordable at iO using a pool system;
The first steps to a web care unit that truly works for you.
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