Programme

09.30 - 10.00

Opening event with coffee

10.00 – 10.10

Welcome & Introduction: Future-proof your pharma organisation

10.10 – 10.45

Empowering Patients: communication touchpoints and educational opportunities along the healthcare journey

10.45 – 11.20

How pharma/digital partnerships can contribute to improved patient & HCP experiences

11.20 – 11.40

Break

11.40 – 12.15

Streamlining omnichannel engagement toward HCPs to maximize impact and improve customer experience

12.15 – 13.15

Lunch & coffee

13.15 – 13.50

The seismic shift towards customer centricity: how to stay in control in the face of rising consumer expectations

13.50 – 14.25

Integrating the Patient Perspective in Healthcare

14.25 – 15.00

Swipe, Share, Support: health influencers changing the game.

15.00 – 15.20

Break

15.20 – 16.00

TABLE TALK: Crossing bridges: improving communication experience across the industry

16.00 – 16.10

Thank you and closing

16.15 – 17.30

Apero and networking