Experience Researcher

Campus Brussel
Medior
40 hours

Expertise: Strategy
Skills: Digitale projecten, UX Research, User Research, User testing, UX, gebruikersonderzoek, Strategy, Digitale strategie, Nederlands, Frans, Engels
Employment: Employed

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What you'll do
Your qualities and skills as Experience Researcher
What’s in it for you
Get to know iO
What your colleagues say
Your application, step by step

What you'll do

Do you thrive on uncovering insights that drive real impact? Join our Insights Lab at iO and become part of a high-performing team of dedicated researchers who bridge the gap between human needs and organisational success.

We are looking for a researcher who helps scale our customer-centric approach across a large variety of ambitious clients. In this role, you'll deploy your research skills in two key ways. Firstly, you’ll lead standalone user research or market research projects tackling specific challenges. Additionally, you’ll serve as the voice of the customer within our integrated project teams alongside designers, strategists, creatives, developers and marketers.

As an experience researcher at iO, you’ll:

• Gather impactful insights, translate them to actionable recommendations, and monitor implementation of recommended initiatives.

• Drive customer-centric design and decision-making by exploring the sweet spot where user value meets business value.

• Propose the right research and data approaches for each project, whether deep and objective or quick and efficient, depending on project needs.

• Conduct qualitative research including user testing, interviews, and ethnography, as well as quantitative research using surveys, analytics and CX metrics.

Project examples you might work on:

• Improve the lives of Belgian and European citizens by supporting the creation of user-centric digital platforms for life events like moving or starting a business.

• Map the complete customer journeys of a telecommunications player through in-depth ethnographic research to enhance the full customer experience.

• Track brand perceptions in the leisure sector and identify positioning opportunities for growth.

• Discover and evaluate the top tasks of architects, installers and dealers to shape the digital strategy of a global construction player.

• Analyse how Belgian companies currently use, implement and experience AI to support a major SaaS player in developing optimal messaging strategies.

• Provide strategic product insights that steer app feature roadmaps in public transportation.

Your qualities and skills as Experience Researcher

• Highly curious and proactive in initiating meaningful research projects.

• A compelling storyteller and presenter, who captivates audiences to take insights-driven action.

• Eager to continue developing qualitative and quantitative research skills, along with domain expertise in UX, product, strategy or marketing.

• You have at least 3 years of experience in user research, market research, data analytics or strategy. (More experienced professionals are strongly encouraged to apply too.)

• Proficient in both French and Dutch at a professional working level.

What’s in it for you

32 vacation days

Based on a 40-hour work week, you’ll have 20 vacation days and 12 compensatory days of leave (reduction of working time).

Mobility & end-of-year bonus

After working at iO for 6 months, you can count on an end-of-year bonus. And in terms of mobility, you can choose from various options, depending on your job or preference.

Hospitalisation insurance

When something unfortunate happens, the last thing you need is the added stress of unexpected costs. That’s why all employees get hospitalisation insurance at Axa.

Hybrid working

A good work-life balance is super important. Together with your team, you’ll decide when and where you work.

Healthy snacks & lunch

At every iO campus, you can grab a healthy snack throughout the day and have a healthy and varied lunch for a small fee.

Personal training budget

Each year, you’ll get a budget of €3,000 to develop yourself, in your profession or as a person, through training, events, or courses.

Celebrating together

If there’s something to celebrate, we know how to party! From time to time, the party team at your campus will organise the best (theme) parties.

Get to know iO

2,000+
colleagues
13
campuses
5
countries
26
nationalities
10+
awards in the past year
∞
growing, learning and challenging yourself

What your colleagues say

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Technical Lead Java
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Copywriter
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Ronald van der Horst
Lead Software Developer
Nakita feels fully supported in her professional development at iO.
Nakita Verbruggen
Teamlead Campaigning
For Lennard, it’s the fact that iO supports open source that’s an extra dimension to his work.
Lennard Swaneveld
Senior Drupal Developer
Mariam on the best parts of her jobs. Personal connections, rewarding work and great collaborations.
Mariam Gooijer - Berrezzouk
Corporate Recruiter
For Marleen, continuous change and evolution are an important part of her iO career.
Marleen van den Brand
Designer
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CRO consultant
Patrick and his team set up a team hackathon in search of innovative solutions.
Patrick de Bie
Software Developer

Your application, step by step

Working together, making an impact and growing: it all starts with the right connection. That's why we'd like to get to know you and want you to get to know your future colleagues too.

Let's get to know each other
We like to act quickly. If we can sense a match, we'll get in touch soon for a virtual introduction. This way, both you and we can see if there's a good fit.
Come say hi
How can your knowledge, skills and experience shine at iO? During a conversation with your future team lead, we’ll discuss interesting opportunities for you in our blended agency.
Meet the team
There are many people here who’d love to meet you! Your potential colleagues will join us at the table. And of course, you'll get a full campus tour.
Join the team!
Are we all excited? Congratulations! Go ahead and sign that contract. Together, we'll discuss the practical details and ensure you have everything you need to get started at iO.

FAQ

iO is a blended agency. Our experts in strategy, technology, data, content, creation, and marketing work in blended teams to create unforgettable brand and customer experiences together.

For some roles, an assesment or business case is part of the application process. If so, we’ll of course inform you during our virtual introduction.

All teams are part of a specific campus, but you’re more than welcome to work on other campuses too. You can discuss with your team when and where you’d like to work.

The fact that iO is a blended agency offers numerous benefits for your career path. You will learn and grow thanks to the vast diversity and expertise of your colleagues and the challenging collaborations with our clients. Moreover, you can shape your future yourself. With our extensive training opportunities, development paths, and personal attention, everything is in place for a thriving career.