Every conversation, an opportunity to connect
Static touchpoints were designed for a world where brands controlled the channel. AI has rewritten that contract, customers now expect a conversation that travels across every touchpoint, picks up where it left off, and understands what they need before they ask. Conversational AI replaces product lists, forms and knowledge banks with conversations that meet people at the exact moment they need help. Not chatbots, production-grade AI with measurable impact on containment, satisfaction and conversion.
From generic FAQs to context-aware conversations that convert
RAG architectures that deploy live business data. CRM, ERP, content platforms, per question
Guardrails and safety mechanisms built in from day one
Production track record at Etex, Efteling and Enexis
Evaluation and observability standard, so you always know how your AI performs
RAG-powered search & knowledge access
Customers and employees ask questions in natural language, and get answers from your own data. We build RAG architectures that combine multiple sources: product documentation, knowledge bases, CRM and ERP. Not one massive vectorstore, but an architecture that chooses the right source per question.
Virtual agents for customer service
Conversational agents that handle the majority of your customer interactions, from technical product questions to status updates and cross-sell. Built on agentic frameworks with dynamic source retrieval, escalation routes to human agents, and complete observability.
Voice AI & multimodal interfaces
Voice-driven experiences that work outside ideal conditions, loud, noisy, real-time. From advanced microphone optimisation to low-latency speech recognition and integration with existing hardware. Proven in an environment with 5 million visitors per year.
Multi-channel deployment
One conversational platform, available across multiple channels: webchat, WhatsApp, email and voice. Not four separate solutions, but a shared orchestration layer with one knowledge base, so customers get the same consistent answer on every channel.
AI guardrails & safety design
Conversational AI without robust guardrails is a risk, not a solution. We design deflection mechanisms for off-topic questions, safe routing of sensitive subjects, and persona enforcement that protects your brand, even when users test the boundaries.
Our approach to conversational AI in production
A working demo is not the same as a reliable AI experience. We build conversational AI that handles the questions of real users, with all the complexity, edge cases and sensitive topics that come with it. Our approach is designed to move from proof-of-concept to production, and then continue improving.
The entire customer journey, not just service
Conversational AI is more than a smarter helpdesk. We design conversation experiences across the full customer journey, from contextual conversation starters at awareness, through personalised advice at consideration and transactional dialogue at purchase, to interactive onboarding and continuous support at loyalty. For each stage, we determine which data source is most relevant, product catalogue, CRM, ERP or a live API, through an orchestration architecture that dynamically chooses the right source.
Guardrail-first design
Safety is not an afterthought, it is the architecture. We design deflection mechanisms, persona boundaries and escalation routes before the first user sees the system. Sensitive topics, legal questions, medical advice, asbestos issues, are routed to pre-approved answers, not left to the language model.
Evaluation and observability as standard
You can only improve an AI system if you know how it performs. We implement observability tooling from day one, so you can see per conversation whether the AI is accurate, relevant and grounded. Batch evaluation after go-live is standard practice in every delivery, not an optional extra.
Why work with iO?
Proven in production
Conversational AI at iO is not a laboratory exercise. We have deployed virtual agents live with an international building materials manufacturer, delivered real-time voice AI in a theme park setting with 5 million visitors per year, and implemented AI-powered search for an energy network operator serving all of the Netherlands.
Full-stack, from architecture to delivery
We design the architecture, build the integrations, configure the retrieval pipeline and deliver, including infrastructure as code, CI/CD and observability. No handover to another partner halfway through the process.
Technology-agnostic
We choose the platform that fits your situation: Azure AI Foundry, AWS Bedrock, Google Vertex AI or our own Bonzai platform. We partner with major cloud providers because we build with them often, not because it is our only approach.
You build a platform, not a chatbot
Most organisations start with one use case and then realise they want more channels, more markets and more data sources. We design conversational AI as a scalable platform, so pilot 2 and pilot 3 build on what is already in place.
Platforms and technology partners
We choose the technology that fits your context, data and team, not our partnerships. Whether that is Azure AI Foundry, AWS Bedrock, Google Vertex AI or our own Bonzai platform: the starting point is always your situation.
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AWS Bedrock
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Azure AI Foundry
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ElevenLabs
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Google Vertex AI
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Langfuse
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iO Bonzai