Raymond Muilwijk

Chief Technology Officer with 15+ years of experience in digital transformations, tech team scaling and AI adoption. Currently Group AI Director at iO, responsible for our AI transformation in marketing and technology services. Focus on two core areas: helping customers with AI-driven customer experience and transforming internal teams through AI solutions.

Session Topic

2027: Have you lost your customer journey to AI platforms?

AI unlocks your back-end systems and speaks on behalf of your brand. Does your data work for or against you? And how can you still get a grip on the customer journey? Discover why data-as-product architecture determines who controls the customer journey in the AI era. From silo AI to AI orchestration platforms. The choices you make this year will determine your position in two years' time. Our insights into MCP, MCP UI, ChatGPT Apps, Claude Skills, Assistants API and Agent-to-Agent bring new rules to your digital ecosystem. Are you prepared, or will your architecture become obsolete?