GOv FORWARD: human-centred design and innovation for the public sector

GOv FORWARD is the event for everyone that is involved in the future of the federal government. Be inspired by the interactive sessions on human-centred design, emerging technologies and innovative ways of thinking. 

Together towards better citizen experiences  

The GOv FORWARD event isn’t about driving insights to deliver better citizen-centric experiences. It is also the opportunity to meet professionals and explore common challenges and solutions – both inside and outside the public sector.   

The ultimate goal is to move forward together: 

• Be inspired by successes and lessons from fellow civil servants. 

• Receive fresh perspectives from the private sector. 

• Contribute to a future-oriented, efficient government. 

Programme 

Interactive insight sessions 

During the GOv FORWARD event, experts will use their knowledge to examine the following two themes: 

• Human-centred design and inclusion 

• Digital transformation and innovation 

You can choose the theme and subject that is most relevant to you. During the break-out sessions, you can choose to participate in the lecture or the workshop. We welcome your participation in the debates. 

Agenda

12.00–13.00 Arrival and lunch buffet

13.00–13.15 Introduction

13.15–14.00 Keynote

• Speakers: 

  • Tim Wouters, Experience Strategist, iO

  • Denisa Nica, Service & Experience Design Specialist, iO 

14.00–14.15 Break

14.15–15.00 Breakout session 1

• Tips & tricks for building CX/UX competencies in public sector organisations  

  • Speakers:

    • Malik El Maouhab, SPF Pensions

    • Joris De Cock, FPS Finance

  • Moderator: Caroline Hermans, iO

• Challenges and opportunity areas for AI in government  

  • Speakers:

    • Bert Jehoul, FPS BOSA

    • Koen Mekers, FPS Finance  

  • Moderator: Bram Cappaert, iO 

15.00–15.15 Break

15.15–16.00 Breakout session 2

•  Defining and measuring user-centricity  

  • Speakers:

    • Lara Van Bel, iO

    • Pieter Vanhouteghem, FPS BOSA

  • Moderator: Tim Wouters, iO

•  Digital transformation: challenges in the switch from strategy to execution  

  • Speakers:

    • Alexander Hof, paradigm.brussels and easy.brussels 

    • Louis Van Den Bleeken, FASFC

  • Moderator: Denisa Nica, iO 

16.00 – 17.00 Reception with drinks and networking

Prepare for the future of public service. Reserve your spot now and become part of an innovative movement.