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GOv FORWARD: human-centred design and innovation for the public sector
How do you transform public services into a personal and efficient citizen experience?
At the GOv FORWARD event, innovators come together to turn public services into meaningful, human experiences. Whether you're focusing on policy or direct citizen engagement, discover practical insights and collaboratively create impactful solutions. Join us and help shape the future of citizen-centric services!
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GOv FORWARD is the event for everyone that is involved in the future of the federal government. Be inspired by the interactive sessions on human-centred design, emerging technologies and innovative ways of thinking.
The GOv FORWARD event isn’t about driving insights to deliver better citizen-centric experiences. It is also the opportunity to meet professionals and explore common challenges and solutions – both inside and outside the public sector.
The ultimate goal is to move forward together:
Be inspired by successes and lessons from fellow civil servants.
Receive fresh perspectives from the private sector.
Contribute to a future-oriented, efficient government.
Interactive insight sessions
During the GOv FORWARD event, experts will use their knowledge to examine the following two themes:
Human-centred design and inclusion
Digital transformation and innovation
You can choose the theme and subject that is most relevant to you. During the break-out sessions, you can choose to participate in the lecture or the workshop. We welcome your participation in the debates.
12.00–13.00 Arrival and lunch buffet
13.00–13.15 Introduction
13.15–14.00 Keynote
Speakers:
Tim Wouters, Experience Strategist, iO
Denisa Nica, Service & Experience Design Specialist, iO
14.00–14.15 Break
14.15–15.00 Breakout session 1
Tips & tricks for building CX/UX competencies in public sector organisations
Speakers:
Malik El Maouhab, SPF Pensions
Joris De Cock, FPS Finance
Moderator: Caroline Hermans, iO
Challenges and opportunity areas for AI in government
Speakers:
Bert Jehoul, FPS BOSA
Koen Mekers, FPS Finance
Moderator: Bram Cappaert, iO
15.00–15.15 Break
15.15–16.00 Breakout session 2
Defining and measuring user-centricity
Speakers:
Lara Van Bel, iO
Pieter Vanhouteghem, FPS BOSA
Moderator: Tim Wouters, iO
Digital transformation: challenges in the switch from strategy to execution
Speakers:
Alexander Hof, paradigm.brussels and easy.brussels
Louis Van Den Bleeken, FASFC
Moderator: Denisa Nica, iO
16.00 – 17.00 Reception with drinks and networking
Prepare for the future of public service. Reserve your spot now and become part of an innovative movement.