CIAM in the AI era: Secure identity as the key to a better customer experience
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In an increasingly digital world, consumers expect not only to be able to log in to platforms quickly and smoothly, but also to do so securely. However, only a small proportion of organisations have a clear strategy for Customer Identity and Access Management (CIAM). This is remarkable, because a robust CIAM strategy is crucial for providing users with secure access and privacy while delivering an excellent digital experience.
Téléchargez le whitepaper
This white paper shows how organisations can use CIAM to meet user expectations while improving security. We discuss critical trends in secure login, from password fatigue to adaptive authentication and AI-supported security. You will also receive practical tips for setting up a CIAM strategy that suits your organisation and customer needs.
Who is this white paper for?
This white paper is aimed at IT and security professionals, digital and product managers, UX and CX specialists, and generally anyone within an organisation responsible for managing secure and user-friendly digital access for customers, employees, and partners. Anyone seeking a strategy to enhance the digital experience while maintaining user security and privacy will find valuable insights here.
What you will read in the white paper:
Trends and challenges in secure login
Modern strategies for AI-assisted authentication
Hyper-personalisation and identity-driven experiences
Secure use of AI agents on behalf of users
Practical steps for a CIAM strategy with iO and Okta