Customer-first automation: empowering teams, elevating experiences
Putting customers first while automating processes. It might sound like a paradox, but in 2025 it's one of the most effective ways to elevate your organisation's Customer Experience. Streamlining operations through automation frees up your team to concentrate on what truly matters: delivering standout service and creating memorable customer moments.
Join us on 9 October and discover how combining automation and AI maximises impact on both business outcomes and Customer Experience.
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Automating the customer experience
From AI-powered email responses to streamlined sales processes and smart analysis of customer communications – these automation tools don't just save time, they transform how businesses operate, boosting efficiency and results across the board.
When your processes run like clockwork, the ripple effects are remarkable – customers receive better service, costs drop, ROI improves, teams accomplish more, satisfaction soars, and sales accelerate, driving revenue growth across the business.
Join us on 9 October for the event ‘Better customer experience and ROI through automation' and discover how to implement automation in your organisation.
You'll walk away with fresh ideas and hands-on tactics to weave automation seamlessly into your customer journey, transforming how people experience your brand.
Plus, get the inside scoop from HubSpot INBOUND 2025 in San Francisco – we're bringing the best bits straight to you without the jetlag.
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Programme
12h00 - 13h00 – Réception avec déjeuner
13h00 - 13h10 – Ouverture
13h10 - 14h00 – Conférencière principale : Megha Bhattacharya, Solutions Engineering chez HubSpot
14h05 - 14h55 – Conférencier principal : Luc Overbeek, CRM Manager chez Koninklijke Gazelle
15h00 - 15h25 – Pause
15h30 - 16h30 – Atelier : L’automatisation en action : Élaborez votre propre cas d’utilisation pour réussir (Justin van Tol et Steven Van Duyse)
16h30 – Réception de réseautage
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