Un support client constant à n'importe ou avec un portail client en ligne
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Et si vous pouviez donner à vos clients un seul outil qu'ils puissent utiliser eux-mêmes ? Avec un portail client en ligne (ou portail client, extranet, portail libre-service ou Mon-environnement), vous offrez un service 24h/24 et 7j/7 à vos clients. Non seulement vous soulagez votre propre organisation, mais vous augmentez également la satisfaction de vos clients, renforcez le lien entre votre organisation et ses clients et créez de nouvelles opportunités pour atteindre vos objectifs. En tant que spécialistes du libre-service, nous garantissons les bons choix et la mise en œuvre en fonction de vos objectifs commerciaux.
Débloquez des données précieuses
Gardez vos clients satisfaits
Offrir un service client 24h/24 et 7j/7
Augmentez votre efficacité
Soyez accessible, toujours
Why investing in a customer portal is essential
Customers expect fast, autonomous service. Yet too many organisations still lag behind when it comes to digital customer experience. Companies struggle to bridge this gap, battling high labour costs, limited scalability and outdated systems. But muddling through or making do is no longer an option. Those clinging to traditional service models and short-term thinking risk frustrating both customers and staff—and ultimately pay the price.
What's the cost of inadequate self-service?
According to Forrester, more than half of customers abandon an online purchase if they can't find a quick answer. Every minute of delay significantly reduces the chance of conversion.
53% of customers abandon an online purchase if they can't find a quick answer
90% of customers want an immediate response from customer service
67% prefer self-service over contacting support
The solution? Smart self-service.
Online self-service: the new default for customer service
"Design every process so humans are the fallback, not the default."
Lower costs, more growth—that's the power of well-thought-out self-service. Successful digital service delivery starts with a strong strategic foundation. Those who simply digitise their physical service risk creating a portal that's barely used and delivers nothing.
Together, we'll examine your business goals, user expectations and every aspect of self-service. No assumptions, but focused research into what your customers actually need and how you can improve customer experience and sales. This way, we build a portal that works—for your customers and your organisation.
How do you integrate your customer portal into your system?
No customer portal, MyZone environment or customer service platform stands alone. Without clear integration into your existing IT landscape, your online self-service is pointless. We map out the technical complexity and ensure seamless connection with your ERP, CRM and other systems with enterprise-grade security.
Nos services de portail en libre-service
Chez iO, nous avons des experts en technologie, en marketing, en contenu et en stratégie. En d'autres termes : toute l'expertise dont vous pourriez avoir besoin pour construire un portail en libre-service solide. Voici comment nous pouvons vous aider :
Amélioration de la satisfaction des clients
Lorsque l'information est disponible 24 heures sur 24 et que vos clients ont un aperçu et un contrôle de leurs services (grâce à un portail client), vous élevez votre service à un niveau supérieur.
Plus d'engagement de la part des clients
Un portail client vous permet d'être accessible à tout moment et en tout lieu, quand cela convient à votre client. Le résultat ? Résultat : un contact plus intense avec votre organisation.
Augmentation des revenus et de l'efficacité
Avec un portail client, vous pouvez numériser des processus commerciaux essentiels et rendre votre organisation plus efficace en vous concentrant sur un contact client ciblé.
Organising data flows
The customer and product data you collect via the portal is accessible and usable in your systems.
Intelligent evolution
We gradually expand the MVP based on usage and feedback.
Continuous improvement
Through analytics and A/B testing, we optimise user experience and ensure measurable results.
Self-service: bridging the gap between expectation and experience
69% of customers stop after one negative experience. In our whitepaper, you’ll discover:
how to use self-service as a sales channel
the 5 pitfalls you must avoid
how to set up a measurable self-service funnel
how DHL achieved +12% shipments through their portal
Automating service: AI as a game-changer
Clear online and offline service flows also increase the chances of smooth portal adoption. We help you automate these intelligently, so your staff get time for tasks that truly make a difference. Technology and tooling aren't goals in themselves, but means—and we help you make and implement the right choices.
AI can be a game-changer here. It enables proactive service: it gets to know your customers, helps them before they ask questions, and brings in assistance when needed. This way, your portal becomes an intelligent assistant that understands, predicts and personalises.
Discover how AI can transform your digital customer portal. Check out the webinar.
Self-service platform: seven immediate benefits
Fewer support queries - teams focus on strategic matters
24/7 availability - service when users need it
Higher satisfaction - autonomy works better than queues
Scalable cost savings - more users, no proportional costs
New revenue streams - intelligent cross-selling via your portal
Stronger relationships - consistent experience builds trust
Clear customer data - insights into your customers' behaviour and expectations
Proven results
From Bebat and DHL Parcel to Landal GreenParks—our self-service portals deliver measurable results in customer satisfaction and operational efficiency.
DHL Parcel: 12% growth in daily shipments, 25% fewer support queries. Discover this case.
Landal GreenParks: 110% more mobile conversion in 4 years. Read how we approached it.
Ready for real self-service?
Let's transform your digital service from cost centre to growth engine. From strategic foundation to technical implementation—we guide you through the entire process.
Réaliser votre projet ensemble?
N’hésitez pas à nous contacter. Nous sommes là pour vous aider!