Digital tools: challenges and opportunities for insurers

Digital Tools

Naturally, we consider digital to be the future. Do insurance buyers in Belgium and the Netherlands see it that way as well? Together with market research agency BUFFL we asked 1.500 insurance policyholders about their views on digitalisation in the world of insurance. The conclusion? A remarkable one, to say the least.

Prepare to read all about in our exclusive 18-page industry paper, including interesting bits of context, nuance, and thorough explanations.

Download the insurance industry paper

Are you involved in insurance products, digitalisation, or brand & communication within your organisation? If you are, this insurance industry paper offers valuable insights for you to help boost the quality you want to bring to your organisation. The results from this market study, conducted by iO and market research agency BUFFL, paint a clear picture of the future of the insurance industry, as well as the steps insurers can take to meet policyholder needs when it comes to transparency and digital products.

In this insurance industry paper, expect to find:

  • Exclusive insights, context, and background on the wants and needs of policyholders in Belgium and the Netherlands;

  • The right answer to the question whether 100% digital service provision is the (only) future;

  • Tools to effectively respond to policyholders’ expectations using digital services.

Organisations that already benefitted of our industry paper:

Nationale Nederlanden
de Goudse verzekeringen
BNP Paribas
Axa Bank
ABN Amro
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