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How one powerful platform and smart automation enabled international growth
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Rising market demand, international ambitions and the need to digitise complex B2B processes without compromising customer satisfaction – that was the challenge facing payment provider CCV. Together with iO, CCV developed a future-proof architecture and an open platform ready for expansion.
Shopware: platform for online sales
Drupal: integrated content management systems
API-based integrations
Automated partner portal
IT architecture for international rollout
Streamlined B2B2C processes
Consolidating growth into a future-ready infrastructure
To strengthen its digital presence, streamline customer service and prepare for international expansion, CCV needed a consistent and scalable approach. With physical offices in the Netherlands, Belgium and Germany, its online presence had grown into a patchwork of country-specific websites, each with its own technical setup. CCV saw the opportunity to consolidate this growth into one central, future-proof infrastructure – combining scalability, efficiency and customer focus.
Challenge
CCV wanted to present a consistent and unified brand across borders and scale its operations internationally.
Solution
A centralised, integrated and multilingual platform that boosts operational efficiency, automates complex B2B2C workflows and is built to scale.
CCV x iO: a partnership built on sector expertise
Since 2023, iO has been CCV's dedicated digital partner. We support them from strategy to execution, translating business goals and customer expectations into smart digital solutions. With deep experience in Shopware, Drupal and financial systems, we help build a scalable, customer-centric online environment.
CCV’s teams found true collaborators in our dedicated team of five developers – professionals who understand the sector, think alongside them, and move quickly thanks to transparent planning and short communication lines.
CCV is a Dutch fintech specialist offering complete payment solutions to thousands of businesses through direct sales and a broad partner network. With over 900 employees across Belgium, Germany and the Netherlands, CCV supports entrepreneurs of all sizes throughout Europe.
A digital partner with financial expertise
The payments sector comes with strict regulations, complex multi-party processes and international compliance requirements. CCV needed more than just technical know-how – they needed a partner who truly understands the financial landscape. Thanks to our experience with financial organisations, we know the obligations, nuances and challenges inside out. That’s why we were able to deliver solutions that not only work, but meet all sector-specific demands.
"iO doesn’t just execute – they look at the bigger picture. How systems interact, how everything fits into our technical landscape and what’s future-proof. They ask the right questions, challenge us and help shape solutions that truly work for a payment provider like CCV."
Ellen van den Hater-Henzen, Lead Marketing, CCV
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One platform for scalability, efficiency and customer focus
Together with iO, CCV overhauled its digital infrastructure. The goal? A scalable platform that seamlessly connects e-commerce, order processing and customer experience – and works across Belgium, the Netherlands and Germany. We co-created a strategy and roadmap to streamline CCV’s ecosystem and optimise its operations.
We chose a fully integrated approach with two complementary systems:
Shopware for B2B e-commerce, offering flexible pricing and expansion options. Integrated with CCV’s back-office systems and enterprise-grade security, it ensures compliance and reliability. Its multi-country architecture makes it ready for future growth.
Drupal for content and CRM management. We merged five separate WordPress sites into one international Drupal platform. With robust security and multisite support, it enables consistent content management, faster translations and a unified brand presence.
Smart workflows that empower customers and partners
By making strategic choices and automating workflows with the end user in mind, CCV has streamlined its order processing. Customers and partners now enjoy a consistent digital experience and the autonomy to prepare or manage their orders independently.
Composerflow: B2B customers configure their own payment package via a smart wizard that instantly shows pricing and links to inventory and quotes.
Staff portal: Sales teams can digitally enter phone orders, which follow the same process as online orders – improving accuracy and speed.
Partner portal: Partners prepare orders for their clients with access to CCV’s full product range, customised pricing, approvals and commissions. The system handles partner types, regions and invoicing automatically.
Results: digital firepower for international growth
Thanks to the new architecture, CCV can now realise its international ambitions with ease. Consolidated systems have reduced maintenance costs and accelerated feature rollouts across all active countries. Customers benefit from automated order processing and 24/7 self-service, while support teams face less pressure.
Strategically, the modular setup and API-first architecture give CCV the flexibility to adapt to changing business models. Open source technology ensures freedom of choice, and advanced reporting supports data-driven decisions. In short: a scalable digital foundation that enables growth without technical limitations.
What we delivered
Shopware E-commerce Development
Drupal CMS Implementation
API Integration & Development
System Architecture Design
Digital Transformation Consulting
Multi-platform User Experience
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