The seismic shift towards customer centricity: how to stay in control in the face of rising consumer expectations
Tim Wouters | Business Lead & Digital Strategist | iO
![tim wouters](https://assets.iodigital.com/f/119964/1920x1920/20d9fb6dfb/health-xp_forum_speakers_tim-wouters.jpg/m/800x800)
Date
October 5th 2023, 13:45 - 14:15
October 5th 2023, 13:45 - 14:15
As a trailblazing strategist and service design expert, Tim Wouters is the CXM authority within iO. With a wealth of experience, he's guided major players across diverse sectors like government, finance, retail, transportation, healthcare, to enhance customer experiences and instill a customer-centric ethos. Tim's talk will unveil how Customer Experience Management can help organisations to keep the quality of customer interactions on par with rising customer expectations.
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