Water and gas leaks don't wait for convenient moments. Cibor, a specialist in leak detection and building pathology, needed their operations to match that urgency: fast dispatching, frictionless reporting and real-time visibility across 80+ field technicians. What started as digitising paper files has evolved into a business-critical platform that every employee opens first thing in the morning - and closes last thing at night. Together, we built a custom business app that centralises planning, execution and analytics in one secure, scalable system.
Custom business app development with Symfony
Progressive web app (PWA) for field and office use
Semi-automated scheduling for 80+ specialists
On-site digital reporting with e-signature
Secure access with two-factor authentication (2FA)
Integrated analytics for data-driven decision-making
The challenge
How do you enable rapid response and flawless coordination for a field service team operating across six countries - without drowning in spreadsheets, phone calls and paper files?
The solution
A custom-built Symfony business application that semi-automatically schedules the right specialist, enables instant on-site reporting, and delivers actionable analytics - all in one secure platform.
Cibor x iO: a decade of digital evolution
Cibor NV, based in Meerhout (Belgium), specialises in leak detection, building pathology, technical repairs and concrete processing. Their customers - contractors, insurers and private individuals - rely on them across Belgium, France, the Netherlands, Luxembourg, Germany and the United Kingdom.
We've been Cibor's digital partner for over ten years. What began as a straightforward digitisation project in 2013 has grown into a strategic collaboration where we continuously refine and extend their core business platform. This case highlights just one part of that journey - but our partnership keeps evolving as Cibor's ambitions grow.
Why efficiency is non-negotiable in field service
Cibor's reputation rests on two promises: honouring agreements and responding fast. With 80+ specialists covering six countries, even small inefficiencies compound quickly. A missed scheduling opportunity means a longer wait for the customer. A delayed report means a delayed invoice. The stakes are high - and the margin for error is slim.
Before our collaboration, much of this coordination happened manually. Planners juggled availability, location, language skills and specialisation by hand. Technicians completed paper reports that had to be processed back at the office. The system worked, but it couldn't scale.
How custom business app development solves field service complexity
The answer wasn't an off-the-shelf tool. Cibor's workflow is too specific: matching French-speaking swimming pool specialists to a job in Wallonia, or ensuring a fuel tank expert is available in Germany the next morning. Generic software would force compromises; custom development delivers precision.
We built the platform in Symfony - a robust PHP framework that allows us to add new features iteratively without disrupting live operations. The result is a system that mirrors Cibor's actual workflow, not the other way around.
Security and flexibility: built for real-world conditions
Field technicians work on construction sites, in basements and at customer premises. They need secure access from anywhere. The entire platform is protected with two-factor authentication (2FA), ensuring safe operation whether employees are in the office, on-site or working from home.
The PWA architecture means technicians don't need to install a native app. They simply open the application in their browser - on any device - and have full functionality, including offline capability for areas with poor connectivity.
Analytics that drive operational improvement
Data without insight is just noise. The business app includes an analytics section where Cibor's management can review current and historical files, track performance across regions and identify bottlenecks.
The real value lies in export functionality: teams can extract data to inform targeted, evidence-based actions. Which regions have the longest response times? Which specialisations are most in demand? The answers are now visible - and actionable.
Invoicing completes the loop
Recently, we integrated invoicing directly into the platform. Cibor's finance department now manages the full cycle - from initial request to final invoice - without leaving the application. One central system, one source of truth, zero handover friction.
One platform to run an entire business
The Cibor business app isn't just a tool - it's the operational backbone of the company. Every employee starts their day by opening it and ends their day by closing it. That's the ultimate proof of adoption.
For Cibor, the impact is tangible: faster dispatching, instant report availability, lighter administrative burden and full visibility across six markets. For their customers, it means quicker response times, professional on-site service and clear communication from first contact to invoice.
And because the platform is built to evolve, Cibor can keep adding functionality as their business grows - without starting from scratch.
