Innovative lighting for every home
People around the world are creating comfortable homes with smart and inspiring lighting from Philips Hue. Making this opportunity accessible for everyone, with Touch UI’s frictionless UX, was high on the wish list of Philips Hue, one of Signify’s brands. The transition to a new D2C website with an advanced Adobe Experience Manager e-commerce platform was therefore a logical choice. It was also the right choice for both user and team. Read all about this uniquely complex migration project.
New D2C website
Scalable Adobe Experience Manager e-commerce platform
Close collaboration based on years of partnership
From strategy to day-to-day global digital marketing operation
From Classic UI to Touch UI: building the plane while flying
When Royal Philips split into separate divisions, Signify took over the old Classic UI platform with, among other things, all components. It soon became clear that the old Classic UI platform needed some serious attention. The components had not been maintained for some time and that translated into challenges for users and local Signify teams. That’s why iO recommended a complete transition for the Philips Hue brand from a Classic UI platform to a new Touch UI platform, starting again from scratch, supported by Adobe Experience Manager (AEM).
The webshop is an important component and presented perhaps the biggest challenge of the entire migration. It was essential it remained open and continued to generate sales. While the iO team revamped the website, campaigns and content pages were created worldwide. So we were doing something like building the plane while flying.
A new digital presence for Philips Hue: 47 countries, 47 local teams and countless users.
A scalable AEM platform – multi-market and accessible to users and local teams.
It’s not Philips Lighting anymore – the global leader in lighting and high-quality energy-efficient lighting products, ‑systems and ‑services. Now it’s Signify, and their mission? Converting light sources into data collection points in order to connect devices, places, and people through light. Helping users save energy and contribute to making their lives safer and more comfortable.
The lives of Signify’s users, but also the lives of people in companies and cities, are becoming more efficient, productive, and liveable – and the world is becoming more sustainable. As a Signify brand, Philips Hue contributes to this with innovative technology.
Signify and iO: a relationship built on trust
Signify and iO were not strangers: iO experts had been an established part of Signify's digital operations for years. Our experts had an immediate and substantial advantage. An established team of iO experts already felt at home with the Signify teams, operating at the intersection of digital activation and capability building. This enabled us to get off to a strong start because the entire team could put their existing operational experience at Signify to good use, especially during the analysis phase.
During this important phase, we mapped out all the components of the old platform and analysed them one by one. This was the basis for cleaning and rationalising the architecture, mapping the requirements, and recruiting the support of IT in building components and setting up the platform in line with Philips Hue’s business goals.
An efficient, agile game of musical chairs
The renewal of all local versions, the roll-out of new countries and the transfer to the existing organisations was carried out in agile sprints in two-week cycles. One week go-live and the next week migration – a pattern we repeated 47 times. A cyclical way of working, perfect for continuous focus and optimisation.
During the project, we bridged the gap between business units and IT. We swapped seats almost every day. During contacts with the business units, we were in the development chair and in development we were in the chair of the business. That’s how we brought two worlds together, united in pursuit of the same goal.
"Together with Signify, we built a strong, digital foundation – that other Signify brands can also benefit from in the future. Our blended teams complement each other well in both knowledge and skills. It has been a great success. A success that tastes like the future."
Joyce Bombay, digital marketing specialist iO
Brand, UX and legal requirements united in one platform
These goals were achieved with a new Touch UI platform. We improved the efficiency of the platform by setting up and maintaining it on a global level.
Today, the requirements of the various brands, legal departments and UX are almost completely embedded in the system. Locally, marketers can put new content live faster and roll out multiple new locales in just one day. There are several other improvements, such as maintainability, through a-single-source-of-truth, automation, and user-friendliness, both for AEM experts and visitors.
One platform, 47 countries, 47 teams, happy users worldwide
In the end, a total of 47 countries switched to the new platform. The local teams became familiar with the new techniques and practices, giving Signify the ability to roll out a global campaign for Philips Hue at the touch of a button. A scalable solution with a shorter time-to-market.
This project – together with our work for Cooper Lighting Solutions – is the start of a series of content migrations at Signify, all aimed at realising concrete, tangible value. With a multidisciplinary, blended team, iO continues to fulfil a partner role daily, both strategically and operationally. The tone for future projects has been set, and that’s our greatest achievement.
The tool we used:
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