Constant customer support at any location with an online customer portal

Develop a selfservice portal with iO

Automating business processes, unlocking relevant data from your back-office systems, and digitalising customer interactions – it’s all possible with a custom client portal. At iO, we develop self-service portals that focus on customer needs and user-friendliness.

  • Unlock valuable data

  • Keep your customers satisfied

  • Offer 24/7 customer service

  • Increase your efficiency

  • Be accessible, always

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Our self-service portal services 

At iO, we house experts with technology, marketing, content, and strategy experience. In other words: all the expertise you may need to build a strong self-service portal. This is how we can help you:

Got questions about self-service portals? Let us know.

Clients that benefit from our self-service portal expertise

Gemeente Rijswijk
Importance selfservice portal - iO

Why a reliable customer portal matters

With an online customer portal (or client portal, extranet, self-service portal or personal environment) you can offer your customers a 24/7 service.

The customer is always king. Whether they want to order products, view reports, book appointments, track parcels, or contact customer service: a customer portal allows customers to enjoy the most relevant services at any time – however and whenever it suits them best.

Customer portals take self-service to the next level – from administrative tasks and documents to secluded and personalised e-commerce platforms. It’ll help your organisation evolve towards a completely digital order intake without a hitch.

Your customer satisfaction will grow, you’ll nurture the connection between your organisation and customers, and you’ll create new opportunities to reach your goals. Moreover, you’ll take repetitive work off your employees’ plates, so they can use their valuable time for qualitative customer contact.

Are you looking to develop an efficient online customer portal?

Our experts are happy to tackle your challenges with you.

Develop a selfservice portal with iO

How does iO work?

  • 1
    Everything starts with listening
    Listening to your story is our experts first assignment, no matter how much they have to say. Expect to meet a diverse group of experts. As your blended partner, we have specialists in every digital domain. Who knows which field of expertise is will unexpectedly add value to your project?
  • 2
    The journey begins: discover & analysis
    Are we going to work together? Then we want to get to know your organisation, your brand, your team, your customers and everything else, inside and out. We dive into your data, your documentation and your dashboards. Our analyses are solid and crystal clear. We're preparing. You can be sure that you will reap the benefits.
  • 3
    To the drawing board: define & design
    Have we got a clear picture of the situation? Then we will draft an equally clear picture of the solution. Together, we will define our collaboration process down to the smallest detail, from roadmap, technical set-up, working prototype to MVP. We engage every expert we need. Everything for a unique process, matching your wishes and needs.
  • 4
    Ready, set, go: build & implement
    And then there was... the real deal. In line with the agreements, frameworks and resources made, we work agile. Either as a project team for you, or in close collaboration with your own, internal team. On our campuses or as consultants embedded in your workplace. This intensive phase involves can take weeks, or even months, where we progress towards our goal.
  • 5
    Essential aftercare: run & optimise
    Are the fruits of our labours live and is the champagne uncorked? Our experts aren’t finished, because the next - important - phase is just beginning. Together with your organisation, we monitor performance, solve post-live issues and optimise where necessary. You can also count on us for training and troubleshooting long after going live.

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Great to meet you, we are iO

Great to meet you, we are iO

iO is an end-to-end agency. A growing team of experts in communication and digital transformation. We help our clients achieve their business objectives in the fields of strategy, creation, marketing and technology, and discover and exploit the infinite opportunities in an ever changing market.
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Got questions about developing a self-service portal?

We're excited to see how we can help you.