Develop your digital ecosystem

Today, the number of touchpoints and the customer expectations that are associated with them continue to grow unabated. Regardless of the device or the channel, the customer experience should be easy and pleasant, just like in the model omnichannel strategy. The main challenge here is how do you tailor your content across all channels and realise elegant personalisation? This requires flexibility, innovation, and strength – exactly what headless CMS is.

Sitecore's Digital Experience Platform intelligently brings content, commerce and data together in an optimal digital experience. With a rich set of tools and functionalities, Sitecore offers a mature solution at enterprise level. In practice, however, exploiting the full potential of Sitecore can sometimes be challenging. As an organisation, how do you get the most out of your Sitecore platform? In this article you will find practical tips that you can use immediately.

Today consumers expect a consistent and personalised experience with relevant cross channel content. This might be buying suggestions, waiting room screens, personalised playlists and viewing tips. In terms of technology, this is often based on a DXP - digital experience platform. In a DXP, content is stored centrally so that it can be presented from one channel-dependent point, tailor-made and potentially even personalised. Over the last decade Drupal - originally a content management system - has evolved into a digital experience platform (DXP). What can Drupal DXP do for your customers’ digital experience today?

MACH is nothing like a classic (on-premise or IaaS) platform in terms of organisational requirements. Before exploring the options of working with MACH or actually starting to work with it, every organisation should start by asking themselves various questions.