Find your career at iO

At iO, we partner with brands, businesses, and organizations to create seamless experiences that close the gap between expectation and delivery. As our CRM Project Manager, you’ll be at the heart of this mission, orchestrating digital transformations that drive relevance and accelerate business growth. This role combines project leadership with deep CRM expertise, empowering you to drive transformation while building strong, strategic client relationships. You are the central link between our clients and delivery teams, translating business challenges into structured, actionable projects that create truly powerful customer experiences. What you’ll do: You will guide our diverse clients, from mid-market innovators to enterprise leaders, toward smarter marketing, sales, and service processes. Working with our multidisciplinary teams of marketers who understand technology, developers who think service-first, and creative designers who get data. You will deliver CRM solutions that make a real impact. Your daily responsibilities: Steer projects from start to completion with confidence and structure, ensuring every implementation enhances our clients' commercial performance. Act as a trusted advisor, helping clients shape their sales and marketing processes through seamless digital experiences. Translate complex business challenges into clear project plans and actionable steps that deliver measurable results. Adapt approaches to meet the unique needs of diverse organizations across different industries and markets. Coordinate our talented consultants, technical teams, and stakeholders to keep delivery on track and exceed expectations. Bring clarity to complexity, solving challenges with creativity, pragmatic thinking, and our signature collaborative approach. Champion CRM best-practice methodologies while ensuring every solution works seamlessly across the entire customer journey.

Do you see opportunities to improve websites everywhere and can you back it up with data? Perfect! As a CRO Specialist at iO, you make a real impact on the conversions of websites and portals with your data-driven optimizations. You are the bridge between our marketers and developers, giving them the right input to get started. Based on your recommendations from various research methods, you proactively launch initiatives that boost user experience and conversions. Your daily challenges include: From quick audits to in-depth analyses: You dive into the data for a wide range of clients. You conduct CRO analyses and audits, uncover pain points in the customer journey, and translate your insights into concrete, impactful recommendations. In-depth optimization projects: You'll tackle complex optimization programs, where you’ll focus on continuously improving the user experience and maximizing conversions. Of course, you don't do this alone. You work closely with a team of data and analytics specialists, UX designers, marketers, and strategists. You run A/B tests, analyze the results, and process your findings into professional presentations. You pour your insights into compelling stories that inspire both clients and colleagues to take action. At iO, we never stand still. We invest heavily in your technical knowledge and personal development, because we know better than anyone: we are stronger together.

Ready to take the lead on projects that make a real impact? From revamping the digital workflow for national newspapers to shaping a country's digital identity, you'll manage the kind of projects that matter. As a Medior Digital Project Manager at iO, you are the trusted link between our clients' ambitions and our expert teams. You sit at the heart of our delivery teams. You manage multiple digital and IT projects simultaneously, keeping a clear head while navigating complexity, deadlines, stakeholders, scope changes and all. End-to-End Project Ownership: You lead multiple digital transformation and IT projects simultaneously, from initial scoping and planning through to delivery and handover Coordinating cross-functional teams: You coordinate our cross-functional teams of developers, designers, strategists, and QA experts, aligning everyone around priorities. Stakeholder Management: You are the primary point of contact for a diverse set of internal and external stakeholders, including clients, partners, and vendors across public, retail, and automotive sectors Facilitating project governance: planning sessions, status updates, risk management, and steering committee meetings Applying the right methodology for each project. Whether Agile, Waterfall, or a hybrid approach Identifying risks early, escalating where needed, and keeping projects on track and on budget You'll join our technology teams and manage various teams consisting of experts from diverse disciplines (developers, QA, UX, copywriters, designers, …). You enjoy working in a team and that comes in handy at iO. As this role involves daily communication with clients and colleagues, fluency in Dutch and French is essential. At iO, we support you with the necessary space for self-development and personal growth. Think of soft-skills training, Expert Groups and certificates, or inspiring events! At iO, knowledge sharing is highly valued. There are endless opportunities for personal growth. You get the space to shape your own growth trajectory and have access to training and a serious training budget. And let's not forget our fantastic iO Campus in Brussels (Diegem) ! Here we regularly organize afterwork events and you can enjoy a smooth work-life balance. Enough reasons to apply, right?